Credit Card Number Not Working for TBC Upgrade
I had this same problem the last time I tried the direct online upgrading to The Burning Crusade and just gave up. The irony was that Blizzard had accepted the same credit card for my monthly subscription.
This time I had more at stake. I just hit level 60 and could not earn any more XP if I didn’t upgrade. Heck, I did want to continue and check out Outlands. So back to the upgrading screen I went.
And for 4 credit cards I got the same irritating error message that the credit card wasn’t working.
I went to the Blizzard forums and finally found the answer.
Of all things, it is a form error! The system appears to have been configured to accept only US postal codes with 4 digits only, so obviously my 6 digit one would cause an error.
The solution: Type in 4 numbers in the Postal Code field.
And voila! Blizzard earned another 30 bucks from me and I upgraded instantly to TBC.
Apparently a lot of people experience this error. Blizzard should really fix this very simple bug that is costing them tons of upgrade income. Would take 5 seconds to simply correct it.
Christina Sng worked as a web developer, information architect, account executive, producer, technical writer, and usability consultant in the 10 years (that's 30 years in Internet time!) she brought bread home. She has since retired to raise her children but still spends most of her waking hours on the net, no thanks to Apple. Here are some of her adventures.
